Privacy Policy — Casa Marana App

Effective date: September 6, 2026.

Casa Marana / Casa CBW LLC operates the Casa Marana app. This policy explains the information used by the app, how information is shared, and the choices available to you.

Using the app

You can browse the venue's menu and events and play games without creating an account. Account-based features, such as viewing your rewards and submitting community posts or leaderboard scores, require the applicable sign-in and phone-verification steps.

Information saved on your device

The app saves your profile, local sign-in credentials, preferences, game progress and cached content on your device. The profile can include your name, phone number, optional email address and optional birthday. Your email address and selected profile photo are not uploaded by the app's current features. A public display name and avatar color are saved locally and are also shared when you use the community forum.

Your local password unlocks the profile saved on that device. Optional biometric unlocking uses the device's authentication system; the app does not receive your Face ID image or biometric template.

Phone verification and rewards

When you verify your phone, the app sends your phone number and verification information to our services to send and check an SMS code and establish a session. It uses your phone number and rewards identifiers to retrieve, enroll in, and manage your rewards, including issuing or canceling a reward. These functions use our backend and Square's rewards services. Our SMS provider processes the information needed to deliver verification messages.

While a verified session is valid, the app sends that session with requests to our backend. Those requests can therefore be associated with your verified phone number, including requests for features that are also available without an account.

Phone verification in the app is distinct from joining a promotional SMS program. The separate SMS marketing terms apply when you choose to enroll in that program.

Optional Smart Check-In

Smart Check-In uses your device location only after you enable the feature and grant location permission. While it is active and the app is open, location samples—including latitude, longitude, accuracy and time—are sent with your verified phone number to determine visit eligibility and award points. If you have supplied a birthday, the check-in request includes it for birthday-related rewards. Our service keeps check-in information to operate the feature and prevent repeated awards.

You can turn off Smart Check-In or revoke location permission in device Settings. The app does not request background location access. Menu browsing and games do not require location permission.

Community and games

Community posts and replies are sent to our service with your display name and avatar color. They are reviewed before becoming visible to other people using the forum. Do not include information you do not want others to see. Your verified phone is used privately to associate your posts with your account. Public responses use an opaque author identifier.

Reports identify the content being reported and include the reason, and may be associated with your verified account. Blocking hides the selected member's content on your device. Community reports are provided to Casa Marana for review. Casa Marana can remove content and restrict Community posting by accounts that violate the guidelines.

Leaderboard submissions identify the game and include your score, verified phone number and display name. Leaderboards show your display name and score. If you have not chosen a display name, the app uses your profile name. When you view a leaderboard while signed in, the app also sends your phone number to identify your entry. Your phone number associates scores and eligible weekly rewards with your account. Public responses use an opaque player identifier.

Service providers and external links

We use Vercel for app-backend hosting, Supabase for database storage, Twilio for SMS verification, and Square for rewards services. We share the information needed to operate these services. Our service and hosting providers process technical information, such as IP addresses, request times and error information, to deliver requests, limit abuse and troubleshoot problems. We do not sell your personal information or use the app to track you across other companies' apps or websites for advertising.

External links, including our website, social accounts and directions, open services with their own privacy practices. Adding an event uses Apple's calendar editor so you can review and save it. Selecting a profile photo gives the app access to the image you choose.

Retention, your choices and deletion

We keep account and feature information while needed to provide the services you use. Local profile data, preferences and progress remain on your device until removed through the app or device controls. The app provides the following deletion choices; the limited retained records are described below.

Settings includes separate actions to remove your profile from the current phone and to request deletion of your Casa Marana app account and app-associated data. Removing a profile from one phone does not delete server records. Account deletion requires confirmation of your identity. The app clears the local profile after the service confirms deletion; if completion cannot be confirmed, it shows recovery instructions. A connection failure can prevent that confirmation even when the service has already completed deletion. The app service deletes or anonymizes app-associated records, replaces your community post and reply text with deletion notices, and invalidates existing verified sessions. Other members' replies remain part of the discussion. Removing your text does not erase copies that other people may already have saved outside our service.

Some pseudonymous security and anti-abuse records are retained to prevent reuse of invalid sessions, duplicate awards and banned Community access. Moderation reports and review records can also remain after reporter attribution is removed; report text may include information supplied by members. We retain these records for as long as needed for the stated security and moderation purposes, to resolve disputes, and to meet applicable legal obligations. The time depends on the record, the continued risk of misuse and any unresolved report or legal requirement. Copies may also remain in service logs and backups subject to provider retention and backup rotation; account deletion does not promise immediate erasure of every backup copy. Contact us with questions or requests about retained information.

The separately managed in-venue Square rewards program can contain customer, transaction and loyalty records beyond the app account. Deleting your app account does not automatically close that independent loyalty account or delete Square merchant records. Contact Casa Marana to request help with those records. Information may need to be retained to administer that program, complete or document transactions, resolve disputes, or meet legal and accounting obligations.

Security

We use safeguards designed to protect information, including encrypted network connections and controls on access to account features. No method of storage or transmission is completely secure.

Children and contact

The app is not directed to children under 13. Alcohol-related rewards are subject to legal drinking-age and identification checks at the venue.

For privacy questions, contact Casa Marana / Casa CBW LLC at casacbw@gmail.com or visit https://www.casamarana.com.

We will update this policy when the app's practices change and identify the effective date on the published page.

SMS/Text Messaging Privacy Policy & Terms and Conditions

Effective Date: March 9, 2026

Casa Marana / Casa CBW LLC (“we,” “us,” or “our”) offers an SMS/text messaging program to provide our customers with promotional messages, event updates, special offers, and other marketing communications. By opting in to our SMS program, you agree to the following terms.

Opt-In and Consent

By providing your mobile phone number and opting in to our text messaging program, you consent to receive recurring marketing and promotional text messages from Casa Marana. You may opt in by providing your phone number in person at our establishment, through our website, or by texting JOIN to our business phone number. Consent is not a condition of purchase. Message frequency may vary.

Types of Messages

Messages may include promotional content such as happy hour specials, upcoming events, live music announcements, limited-time food and drink offers, and other marketing communications from Casa Marana.

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details regarding your text messaging plan. Casa Marana is not responsible for any charges incurred from your wireless provider.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive marketing text messages from Casa Marana unless you opt in again.

Help

For help or questions about our SMS program, reply HELP to any message you receive from us, or contact us at casacbw@gmail.com.

Information We Collect via SMS

When you opt in to our SMS program, we collect your mobile phone number. We use this information solely to send you the text messages you have consented to receive. We do not sell, rent, or share your phone number or any personal information collected through our SMS program with third parties for their marketing purposes.

Age Requirement

Our SMS messaging program may contain content related to alcoholic beverages. By opting in, you confirm that you are at least 21 years of age.

Changes to This Policy

We may update these SMS terms and privacy practices from time to time. Any changes will be posted on this page with a new Effective Date. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.

Contact Information

If you have any questions about our SMS program, privacy practices, or these terms, please contact us at:

Casa Marana / Casa CBW LLC

Email: casacbw@gmail.com

Website: https://www.casamarana.com